Fees - All transactions incur a $2 transaction fee.

Refunds - Please check your sessions, times, Subscriptions and Flexipasses are correct prior to payment as there are no refunds on any item sold.

Replacement Tickets - Tickets are only replaced if lost or stolen.

Exchanges - Exchanges for TFF online purchases cannot be made at the venue. No exchanges of Subscriptions, Flexipasses, complimentary tickets, or Opening Night Gala. You cannot exchange a session that has already passed.

Exchanges - Exchanges of Flexipass redemptions can be made online in your account. Click on 'My Passes' in your account, and click "View/ Exchange Sessions" to exchange into a new TFF session.

Concessions - Available to full-time students, pensioners, unemployed, seniors and members of local film societies when listed in program. Concession cards must be shown at the box office, cinema doors and on request.

Program Times - TFF program times and details are subject to change without notice.

Latecomers - Your ticket guarantees admission if you are seated five minutes before the session begins. - Latecomers enter at staff discretion.

Cancellations - In the event of a cancelled screening, Flexipass holders will receive a replacement voucher - no refunds are made on Flexipasses. Single tickets will be replaced by tickets of equal value. Subscribers will not be refunded.

Classification - Due to Australian classification regulations, no one under 18 (including babies) can be admitted to TFF unclassified screenings (UC), except for films that have been classified prior to the festival.

Classification - Proof of age must be available on request.

Companion Cards - Are accepted for all sessions - please call 1300 733 733 during opening hours. Please check TFF venue for wheelchair access. If you require assistance with seating or have other needs please call 1300 733 733 or email tff@sff.org.au.

Copyright - The use of cameras and other recording devices during SFF sessions constitutes a breach of copyright and is strictly prohibited. Any person caught in the act of filming a festival session will be immediately expelled, and the pirated material will be seized. Such persons may be subject to legal action.

Flexipass Conditions
Tickets are subject to availability.
A maximum of 1 ticket per session can be redeemed on a Flexipass.

UC = Unclassified 18+
TFF seeks classification exemptions for all UC films
For features the classification request is generally MA15+
For shorts the classification request is to match parent feature screening
TFF will update ratings for all UC films once exemption is granted.